Quality Policy

Churchill Services of Australia Pty Ltd and Churchill Warehouse Pty Ltd are committed to providing products and services that are of the highest standard and meet the needs of our customers. It is the mission of our business to:

“Strive to be innovative in offering a diverse range of services. We will strive to constantly anticipate customer requirements and be ready with new ideas. We will seek improvement, driven by the integrity, teamwork and innovation of our people. Customer satisfaction and endorsement will be our true measure of success.”

The provision of high quality products and services will support the fulfilment of this mission.

We have established a Quality Management System that provides a framework for our business and assists us to provide ongoing quality services. This system is based on compliance with ISO9001, and in accordance with the requirements of this standard our Quality Management System is continually reviewed and improved to ensure it meets the needs of our business and promotes quality services.

Our management team demonstrate commitment to quality through strong leadership and demonstrating the Quality Management System at the highest level – ensuring it is communicated and implemented throughout all parts of the business. The quality objectives developed for Churchill Group have been deemed as appropriate for our business and are measured, reviewed and assessed at regular intervals throughout the year.

All our services and operations are conducted within the framework of our Quality Management System and are designed to satisfy legislation and all other applicable requirements. Each employee is aware of their responsibility under the system and works both individually and as a team to ensure these requirements are fulfilled.

To ensure that our service standards are high, and our customers are satisfied, we will continue to develop and improve our Quality Management System at all levels of the business.