Churchill Services of Australia Pty Ltd and Churchill Warehouse Pty Ltd are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
– What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.churchillservices.com.au, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and providing information to our clients. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
If you do not provide us with certain Personal Information, we may not be able to provide you with our services or meet our obligations to you.
– Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
– For the primary purpose for which it was obtained
– For a secondary purpose that is directly related to the primary purpose
– With your consent
– Where required or authorised by law
– Website Data Collection and Cookies
We may collect data through our website using cookies and similar technologies to enhance user experience, analyse site traffic, and improve our services. This may include information such as IP addresses, browser type, operating system, pages visited, and time spent on our website.
You can choose to disable cookies through your browser settings, though this may affect your experience on our website.
– Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
– Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including:
– Third parties where you consent to the use or disclosure
– Where required or authorised by law
We do not routinely disclose personal information overseas. If this changes, we will update this policy to specify the relevant countries and safeguards in place.
– Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss and unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
– Access to your Personal Information
You may access the Personal Information we hold about you and request to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing using the contact details provided below.
Churchill Services of Australia Pty Ltd and Churchill Warehouse Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification before releasing the requested information.
– Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is accurate, complete and up to date. We will take reasonable steps to ensure this. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
– Making a Complaint
If you have any concerns about how we have handled your Personal Information or believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us in writing using the contact details below.
We will respond to your complaint within a reasonable timeframe and work with you to resolve any concerns.
– Contact Details
For all privacy-related inquiries, access or correction requests, or complaints, please contact:
Churchill Services of Australia Pty Ltd / Churchill Warehouse Pty Ltd
Attn: Privacy Officer
Email: info@churchillservices.com.au
Address: 500-540 Churchill Road, KILBURN SA 5084
– Policy Updates
This Policy may change from time to time and is available on our website.
Last updated: June 2025
